Policies and Guidelines:
1. Designation of Head Office, Regional Office and District Accumulation Office/Bureau wise focal points for receiving and redressal of complaints.
2. Formulation of simplified strategies for receipt and settlement of complaints at Head Office, Regional Office and District Accumulation Offices/Bureaus and future review.
3. Regarding receiving and resolving complaints and taking appropriate action and sending updated information to internal resources department.
4. Taking action related to receipt and settlement of complaints.
5. Grievance Redressal Mechanism Guidelines – 2015
Planning and Implementation: Cabinet Division, A2I, BCC, DoICT and BASIS